Service Safari

I went to the store on a Wednesday and there were not a lot of people but there were definitely people going in and out, and walking around in the store. I noticed that the majority of these people were women about 40+.

Going in to the store I noticed that the entrance didn’t look so nice from the outside, not very attractive for me, but the inside of the store looks nicer. The café to the right when you come in looks quite nice and luxurious. The rest of the store I think looks nice at the first look but when you actually try to find something it’s quite hard because there isn’t a logic to where everything is, it feels more like you just have to kind of guess.

Most of the staff that I saw were quite young and they weren’t really paying attention to the customers/potential customers, but spent a lot of time talking to each other and one guy, who apparently worked in the store, even had coffee in the café chatting with the girls working there which I found a bit odd since he was still wearing the t-shirt of the store.

All and all I think the store is a bit messy and it can be hard to find what you’re looking for, and I think that the staff could be much more attentive to the customers and try to look more professional.

-Mary