Summarising W personnel motivation plan to increase and make better customer service spirit

When we feel confident and positive, we very often show and spread good energy to our surroundings. This is very important when working in customer service and sales environment such as department store is. Book that I read (Yhdessä menestymisen taito -Art of succeeding together by Kari Helin) give some ideas for example about motivating, planning things together and how important is constructive feedback. As a summary I feel that there are more things to think about and book motivated me well to learn more :)

Here ideas, that keeps coming up, the list is not complete, it has evolved during the course, it can be a guideline where the store can focus. They are also some of the main elements that customers appreciate according to our findings:

- Warmth during all phases and processes inside and outside the department store
- Customers expect smile, friendliness and happiness from all personnel
- Fulfilling a customers need under one roof is one of department stores essential reasons
- Create a long lasting good memory and build a bond to customers
- Professionalism, product knowledge and good customer service skills

What to do better?
- Dedication to serve better
- More smile and 100 % attendance to customers
- Exceed customers expectations
- More active personnel and happy selling
- More inspiring and even better working environment

STRENGTH COMES FROM OUR DIFFERENCE AND TEAM WORK

How to motivate?
- Find out motivation factors inside personnel
- Use DISC analyses to learn to work better in the team and find best suited positions for each, to teach people to understand their differencies in order to build better performance from mixing different personalities
- Use rewarding and reward people always honestly and fairly
- Management is an example that all personnel will follow, power of good and bad examples!
- Regular training and motivation hours organized inside the personnel to build team spirit also

These will help our lifes so that it is not like this, at least not towards customers ;)

But more like this to build strength and unity :)

Saki